FAQ

Delivery to Ireland is €25.00

Yes, we currently ship to Mainland UK, Northern Ireland, and Ireland. Our team is working tirelessly on increasing the number of locations we ship to. Follow our social @williamwood for all announcements.

Your order will be exclusively delivered by William Wood Dedicated Delivery, ensuring a safe and reliable process. Once your order is processed, you will not have to pay any additional charges.

No, there will not be any additional charges for you to pay after your order has been processed.

Please update us of any address changes within 24 hours of your order being placed. Any address changes after this period may result in a delay in your order being shipped.

Ireland: 7-21 Business Days


PRE ORDER ITEM(S) DELIVERY

Your Pre Order item(s) will be delivered to you with the utmost urgency within the advised shipping week. You can easily locate the shipping week* above the 'ADD TO CART' button.

Our highly acclaimed Pre Order service is available for customers who wish to purchase and reserve in demand stock.

Cancel anytime. 100% refund guarantee.

*Delivery week info applies only to areas with delivery in 7 days or less. Check your delivery time at checkout on the 'shipping' page.

At this stage we’re unable to offer tracking. However, William Wood
Dedicated Delivery is proud to offer one of the most transparent delivery
services in our industry. All of our in-house drivers are fully accustomed with the difficulties of home delivery when it comes to furniture, with that in mind you can be certain that our driver will be in contact with you at least 24 hours prior to delivery. We also provide our driver's direct contact number, so if you wish to contact them in regards to your delivery please feel free to do so.

Should you wish to exchange your order for another item, this service is free within up to 60 days of your order being received. Should the product you wish to exchange to be higher in price than the initial product on your order, the difference in price will be requested by our Customer Support Team. Should the product you wish to exchange to be lower in price than the initial product on your order, an exchange will be carried out. Once the initial product is returned back to our warehouse, the difference in price will be refunded back to you as soon as possible. Please note your first exchange is free. Any additional exchanges which are not a result of a product being faulty are charged at a fixed fee of £15.00.

If an item doesn’t fit your space or meet your requirements, you can return it within 60 days of receiving your order. Returns made within the first 30 days are completely free.

Please do not worry about returning item(s) yourself, returning item(s) are collected
by William Wood Dedicated Delivery. Once your return has been confirmed, we
will contact you by telephone to arrange collection.

Please keep your packaging until you have confirmed you are 100% happy with your order. Returns of products without their full original packaging, or packaging that is no longer in a resaleable condition, will be subject to a repackaging fee. Please see the FULL RETURNS POLICY under “Repackaging fees” for this breakdown. The condition of your item and packaging will be assessed using images provided via email, and checked again by your William Wood Dedicated Delivery Driver upon collection, before any refund is issued.

You retain full control of your order with us at all times. Please contact hello@williamwoodmirrors.co.uk and our Customer Support Team will be happy to assist you. If you wish to cancel your order whilst out it's out for delivery, we can only refund your purchase once the cancelled item(s) have been received back at our warehouse.

Once collected, your item(s) will be returned to our warehouse.

When we receive them, we’ll refund you within 1-3 Business Days.

Contact us via hello@williamwoodmirrors.eu and our Customer Support Team
will be more than happy to assist.