FAQ

Yes, you can split the cost of your order over 3-12 months at no extra cost.

Available finance partners include:


PayPal
Shop Pay Installments

You can enter a promotional code on the first checkout page. If the advertised promotional code is set to apply automatically, you don’t need to enter it, this will be applied for you at checkout.

Please note only one promotional code can be applied per order and cannot be used against sale or outlet items unless stated.

Yes, to open a trade account with us please visit our dedicated Trade page www.williamwoodmirrors.co.uk/pages/trade and fill out a Trade application form.

A member of our Team will be in touch once this is approved with further details.

If the item you are interested in is sold out, please ensure you have entered your email address in the 'Email Me When Available' section on the product listing page. This way, you will be the first to hear of a restock of your desired William Wood product.

Due to high demand, we do find that pre-orders may sell out very quickly after we have restocked this; therefore, we recommend acting fast once you receive notification of this.

Quality is at the heart of everything we do. Each product is carefully crafted using high-grade materials by our trusted manufacturers.

From production to final delivery, we take extra care to ensure every item meets our standards—so you can be confident you’re receiving a product that is both durable and beautifully finished.

Delivery to Ireland is €25.00.

We use our own dedicated hand-delivery service rather than third-party couriers. Every one of our drivers is trained to handle products of a fragile nature with the utmost care.

This personal, expert approach ensures your items arrive safely, and it’s a key part of what sets us apart from other companies.

For our smaller items, we occasionally use UPS to provide a reliable, tracked and efficient delivery.

In stock items: Your order will be dispatched within the lead time for your area provided at checkout. Once our logistics team has finalised the delivery schedule, we will provide you with a further update. This will come in the form of a dispatch confirmation email when your order is ready to leave our HQ.

This communication will include the timeframe our driver is covering your area and the driver’s contact details. Please note: the driver will reach out to you via phone or text to provide a more precise time of arrival.

Pre order items: Your pre order will be dispatched from the week displayed
above the ‘PRE-ORDER’ button, in line with the lead time for your area.

Yes, please email our Customer Support Team at hello@williamwoodmirrors.eu within 24 hours of placing your order.

We’ll gladly help you change your delivery address (the new address provided must be within our overall area of coverage).

If you're not home for delivery, you may advise your William Wood Delivery driver where to leave your order safe. You can do this using the contact number we provide.

If there's no safe spot, we'll reschedule your delivery for the next available route to your area once your order has returned back to our warehouse. We'll reach out within 24-48 hours to inform you about your first delivery attempt.

Our driver will typically be able to allow time for a brief physical condition check on our item(s). Please do ensure this check is quick enough to allow our driver to continue on schedule to his remaining delivery customers.

Please note that our drivers are unable to dispose of any packaging. We strongly recommend keeping all original packaging until you have fully inspected the item(s) and are 100% satisfied with your order.

Your William Wood Dedicated Delivery driver will always deliver to the entrance of the property.

If you request delivery to a room of choice, the driver will assess access on arrival, including stairs, doorways, and tight spaces to determine what can be completed safely. Please note that any room-of-choice delivery is subject to the driver’s discretion on the day.

At William Wood, we take a more personal and direct approach to 'tracking'.

We are proud to offer one of the most transparent delivery services in our industry. Our driver will initiate contact via SMS prior to your delivery day. Upon dispatch, you will also be provided your driver's direct contact number, allowing you to contact them if you wish to do so.

We don't offer a selected date or time slot at checkout. However, you’ll receive a delivery time window at least the evening prior to delivery. We’ll also provide our driver’s direct contact number so you can coordinate with them at any point if needed.

If you do have specific strict delivery day/time requirements, please advise our customer support team prior to, or immediately upon completion of your order.

Please contact our customer support if you wish to hold delivery of you order - hello@williamwoodmirrors.eu

We are able to hold delivery orders up to 90 days following the date of order. Once we have reached the held date for your order, the delivery will be completed within the leadtime for your area.

We are currently working on expanding our website coverage to allow customers from international countries to order our products.

Given the size and fragility of our products, international expansion involves many logistical challenges, and we are currently working through these as quickly as possible.

Please keep up to date with our social channels as we hope to have further news in the near future.

All items are in stock and ready to be shipped from William Wood HQ in Knutsford, unless your add to cart button states 'PRE-ORDER'

Yes, if you need to amend your order, please contact our customer support team at hello@williamwoodmirrors.eu. Our team will be more than happy to assist you.

In the rare case your order arrives with a defect, our helpful customer support team are on hand help resolve this - hello@williamwoodmirrors.eu

Please also provide some images of the defect/damage within your enquiry and our team will assist you promptly.

If your order contains both in-stock and pre-order items, your items will be dispatched as they become available in line with the lead time for your delivery area.

This means that in-stock items may be delivered separately from pre-order items to avoid unnecessary delays.

If your order includes a free gift alongside a pre-order item, the free gift will be delivered together with your pre-order once the item becomes available.

Should you wish to exchange your order, this service is free up to 60 days of your order being received. Should the product you wish to exchange to be higher in price than the initial product on your order, the difference in price will be requested by our customer support team. Should the product you wish to exchange to be lower in price than the initial product on your order, an exchange will be carried out.

Once the initial product is returned back to our warehouse, the difference in price will be refunded back to you as soon as possible. Please note your first exchange is free. Any additional exchanges which are not a result of a product being faulty are charged at a fixed fee of €20.00.

Yes, every product is covered by our 1-year warranty. For more information on our warranty, please see here https://williamwoodmirrors.eu/pages/1-year-warranty

All images on our website are taken by our in-house photography team, who aim to represent each product as accurately as possible.

We unfortunately do not have more pictures of the items beyond those already shown on our website.

For further inspiration, please check our socials - @williamwood

The fittings required for wall mounting will depend on your wall type. For solid walls, a pair of standard 2-3" screws drilled directly into the wall with wall plugs will be sufficient for the mirror to hang in place as required.

You may require additional fittings to wall-mount heavier items if you have a non-solid wall type. We recommend a product called 'Gripit'; these will allow you to wall-mount items far in excess of the weight of our mirrors into non-solid walls.

Please ensure you do not use wire to hang to hang your mirror as this will cause immediate damage to your item(s) and will void your warranty.

Furniture items that require assembly will be clearly stated within the product description on the product page.

If assembly is required, any relevant information or instructions for the product will be provided in the box upon delivery.

We use a variety of different premium materials to produce different products within our range. Each product that we sell is produced by trusted and vetted suppliers. To find out what specific products are made from, head to the product information section on the product page.

Yes, if you need to cancel your order at any point, please contact our customer support team - hello@williamwoodmirrors.eu

Our team will be more than happy to assist you.

Please note if you do cancel after your order has been dispatched the refund will be processed once the item(s) have returned to our warehouse.

If an item doesn’t fit your space or meet your requirements, you can return it within 60 days of receiving your order. Returns made within the first 30 days are completely free.

Please do not worry about returning item(s) yourself, returning item(s) are collected
by William Wood Dedicated Delivery. Once your return has been confirmed, we
will contact you by telephone to arrange collection.

Please keep your packaging until you have confirmed you are 100% happy with your order. Returns of products without their full original packaging, or packaging that is no longer in a resaleable condition, will be subject to a repackaging fee. Please see the FULL RETURNS POLICY under “Repackaging fees” for this breakdown. The condition of your item and packaging will be assessed using images provided via email, and checked again by your William Wood Dedicated Delivery Driver upon collection, before any refund is issued.

You have 60 days from receipt of delivery to confirm the suitability of your item(s).

Should any of your order not be suitable,
please contact our Customer Support Team via hello@williamwoodmirrors.eu

Should you wish to return your order, or part
of your order, this service is free up to 30 days of your order being received.

Should you wish to return your order between 31-60 days after receipt of your order, the carriage fee below will apply:

€25 carriage fee for return of item(s) up to the value of €600 RRP

€50 carriage fee for return of item(s) over the value of €600 RRP

Please note this charge is applied per visit.

If you return part of an order that was placed using a multi-item bundle discount, the remaining items in your order will be re-evaluated under the relevant offer tier.

For example: If a “30% off three or more full priced items” promotion was used, and one item is returned, the remaining two items will be adjusted to the “20% off two full priced items” pricing.

The price difference will be deducted from your refund.

Once collected, your item(s) will be returned to our warehouse.

When we receive them, we’ll refund you within 1-3 Business Days.

All products are delivered in packaging that can be carefully opened and reused. We accept returns under the following packaging conditions, however a repackaging fee will apply when returning:

• Unboxed products

• Products returned in non-original packaging

• Original packaging returned in a condition unsuitable for reuse

Repackaging Fees:

· Products under €120 RRP: €20 (per unboxed item) fee applies

· Products €120 - €600 RRP: €35 (per unboxed item) fee applies

· Products €600 RRP and over: €50 (per unboxed item) fee applies

You have 60 days from receipt of delivery to confirm the suitability of your item(s). Should any of your order not be suitable, please contact our Customer Support Team via hello@williamwoodmirrors.eu

Should you wish to return your order, or part of your order, this service is free up to 30 days of your order being received. Should you wish to return your order between 31-60 days after receipt of your order, the carriage fee below will apply:

€25 carriage fee for return of item(s) up to the value of €600 RRP

€50 carriage fee for return of item(s) over the value of €600 RRP

Please note this charge is applied per visit.

Return of item(s) with damage/fault

You have 7 days from receipt of your delivery to open and assess the condition of your item(s). Given the size and fragile nature of the products we supply, damages can occur in transit. If you do not intend to use the item for a longer period of time, please inspect to confirm the physical condition of the item(s). Please contact Customer Support Team via hello@williamwoodmirrors.eu and advise any damage that you have found on your item(s). 

Should you find any damage or fault over a longer period of time, please contact us.

Return Policy Exclusions

All products are delivered in packaging that can be carefully opened and reused. We accept returns under the following packaging conditions, however a repackaging fee will apply when returning:

• Unboxed products

• Products returned in non-original packaging

• Original packaging returned in a condition unsuitable for reuse

Repackaging Fees:

· Products under €120 RRP: €20 (per unboxed item) fee applies

· Products €120 - €600 RRP: €35 (per unboxed item) fee applies

· Products €600 RRP and over: €50 (per unboxed item) fee applies

Are there any circumstances where I may not return an item?

Yes, a return may not be accepted if your product is being returned to us in a no longer ‘as new’ or is in a ‘used’ condition.

Signs of use and wear which may remove your ability to return a product:

• You have wall mounted your mirror
• Your table displays signs of use and wear and tear
• Your chair displays signs of use and wear and tear
• Your product displays scuffs/marks obtained through use within your home environment
• Your product displays scuffs/marks obtained through fair use within your home environment

Exchanges

We offer one free exchange per order, including free collection and delivery of your new item (completed on a single visit to your property).

Should you wish to make additional exchange beyond this, a delivery fee of €20 will apply for each subsequent exchange.

Exchange to Pre Order item(s)

Should you wish to exchange to a pre-order product, this shall take place throughout the advised pre-order week. If you did wish for the original item to be collected prior to the date advised, a £15.00 carriage fee will apply.

Exchange of Free Gifts

For exchanges of free gift items, a €20 carriage fee will apply.

Returning Orders Containing a Free Gift

If your order included a free gift item, you may retain the free gift when partially returning your order, provided the remaining order value still meets the minimum threshold required to qualify for the free gift.

If after a return, your order value falls below this threshold, the free gift must either:

1. Be returned with your returning items

or

2. Payment made equivalent to item price as stated at the time of your original order

(this amount may be deducted from your refund).

Returns on Discounted Bundle Orders

If you return part of an order that was placed using a multi-item bundle discount, the remaining items in your order will be re-evaluated under the relevant offer tier. For example:

• If a “30% off three or more full priced items” promotion was used, and one item is returned, the remaining two items will be adjusted to the “25% off two full priced items” pricing.

• The price difference will be deducted from your refund

 Promotional Code Misuse or Reuse

Our promotional codes are updated frequently to give customers the best possible value. If you have already received your order and wish to return your item(s) solely to repurchase them using a different promotional code, a €20 return carriage fee will apply.